Why use our services?
Support Services
Not everyone has the skills in-house to keep their computers and networks running, and nor should they have to. Unless your primary business is in IT support, you don't make any money from fixing your own computers, so any time you do spend fixing them is time your could otherwise be using to concentrate on your core business. Let us take care of your Linux based servers so you don't have to. Collectively we have over 40 years experience with Linux and over 50 years of programming experience.
Talk to us today about your Linux server support needs.
Standard packages
Server Management
Let us take the effort out of your regular maintenance
- Regular backups
- Regular Updates
- Log analysis
- Hardware and software health monitoring
- down to 30 minute ticket response time*
- Voice/email/sms or IM notifications
*30 minute response only available on Platinum packages, please see the above link for more information on the various packages and their response times.
Linux and Server Support
On Demand support for your Linux Desktop and Server Systems
- Phone, email or IM based response.
- Ticketing System
- Upfront estimation of complexity of problem and time to resolution
- No charge if unresolvable
Service Monitoring
Automated monitoring of services.
- HTTP, FTP, SMTP, POP3, IMAP, MySQL and many other protocols supported
- Tunable notification settings
- Global monitoring network
- Voice/email/sms or IM notifications
Support Contracts:
Occassionally, we get requests from companies asking about supporting one or more departments. Often this due to the lack of experience with Linux or simply lack of capacity within the normal helpdesk staff. If you are interested in an external support contract such as this, please talk to us today.
Locations
Monitoring Locations
London, UK
Amsterdam, Netherlands
Los Angeles, CA, USA
Dallas, TX, USA
Chicago, IL, USA
Physical Locations
East Midlands, UK
Florida, USA
Indiana, USA
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