SysDom

Yes, but we aren't a normal hosting provider.. We provide complex, highly available and scalable solutions generally based upon rackspace and other cloud providers. This isn't to say we can't help you, but if you just want 'normal' hosting then can we recommend you to dreamhost who are a green hosting provider in the states with pretty awesome packages.

Yes, although if you want all the bells and whistles of godaddy you wont find them here. We only provide .co.uk and .com/net/org registrations at present.

Pretty much everything else required to keep your server running and your online presence just that - online.

Our core business is Linux-server support and project managing complex web development.

Normally, we commonly we do one of two things, either we take over the running of the server completely providing automated backups, installing updates, checking logs and fielding requests from the server owners to do all the complex admin tasks... or, if the owner of the server has enough expertise to keep stuff running on a day to day basis we will work with them when problems arise to try to resolve them as fast as possible.

For example, if you have a standard LAMP web server, you run a few sites on there and are happy to keep it running on a day to day basis with your control panel but one of the wordpress blogs on the server has been hacked and you want to try to recover it we can help.

Sometimes a server is in that bad a state that the only option is a reinstall and if you have ruled this out in your initial instructions, we have no options left. This is often the case when a rootkit has been installed for example, since you can't know the extent that the rootkit has burrowed itself into the system to hide it's presence.

There are many other reasons we may refuse to help, the main one is where we suspect you are not authorised to admin the server and/or the server is hosting obviously illegal materials. (We aren't here to judge, and while we will work on servers with pornography and other subjectively distasteful contents, we draw the line at obviously very illegal content such as child pornography or credit card number trading forums.)

Normally we require access to the server via ssh. This is a secure protocol, unlike ftp or telnet, which stops your password being sent unencrypted.

Once we have access to the server, we install a customer-specifc ssh public key on to the server. This allows our staff and systems to be able to access the server without typing in the password each time and without our staff being able to login from outside our infrastructure. This also means that if you decide to not use us for our services anymore, then simply by removing our key(s) from the .ssh/authorized_keys file in the home directory we use (root on non-sudo based systems, or any user with sudo permission on servers using sudo) and changing the password (and killing any existing login sessions) will mean that we shouldn't have access anymore.

We can, but we will charge more for the service. How much depends on how often, how much data and whether rsync is possible.

Your standard time to ticket response can be lowered from its normal amount down to a minimum of 15 minutes. Obviously, with this level of support comes at a much higher cost. If you need this level of support, please contact us for a quote.

In house, we have experience of Debian, Ubuntu, RedHat Enterprise, CentOS and Fedora. We will provide support on any other operating system on a best effort basis, but please bear in mind that our core competency is Linux.

We can provide on-site support where we have staff available, however we will charge travel time and our rates will be slightly higher. If you feel this is something you wish to pursue, please contact us for a quote.

Instant Messenger and Email are both free. However, Instant Messenger only currently works where the user is on an open Jabber/XMPP server, so while Facebook for example allows XMPP, it is not open (you need a login on Facebook to message the user and our server needs to be on your friends list) which means we can't easily use it.

SMS and phone notification both use credits from your notification balance. We do however provide the remaining balance at the end of the notification (if required) and when you reach your configured notice threshold by email, so you are warned before you run out.

We do our best to make sure that all passwords and information given to us is kept private. Staff only have access to it as needed (least privilege), we try* to make sure that our staff only have access via our systems and that every access is auditable.

If you have any additional requirements, please contact us to discuss them

*as almost anyone familiar with computers knows, if you have administrator access to the system, you generally have the ability to change critical parts of the computers security.

We currently accept Paypal and Google checkout. We will hopefully have full creditcard services soon, but this hasn't been our top priority - providing good customer support has.